2tb lacie external hard drive pro#
After using it for a few weeks it begins to disconnect from my MacBook Pro and then you need to sign in again. I am now on my third Lacie, one bought through Apple and the other two from Amazon, but the same model, and on each occasion, the same issue occurs. I feel compelled to inform you that your Lacie Hard drives are putting me out of pocket seriously, and I really do think you should pull the product from Apple's App Store. I wrote this earlier to Lacie after speaking with Apple. This will definitely be the last product I ever buy from Seagate.ģ Lacie Hard drives, same issue 4 weeks in How many bad reviews does it take? How much labor are you going to waste on customers like me who cant get resolution the first time? For your own peace of mind, go with any other company. As a business owner whose products and services depend on customer service, I cant believe this company does not take customer service seriously. LaCie sends a survey after each email exchange and I have been sincerely honest on each one, but nothing has been done. They only address a portion of the problem and send links that don't even work. Third, after emailing them back and forth numerous times on the issues with detailed screenshots of the errors and problems, I have received responses from three different reps who don't read my emails and directly address the issues at hand. So I now have to take time off from work in order to talk to someone. Tech company's a fraction of their size do. I cant believe a company owned by Seagate has no weekend service. No weekend availability or even a chat option.
Second, their customer service is ONLY open M-F 9-5. I get nothing but error codes every time.
2tb lacie external hard drive manual#
First, in order to even use the product you have to be able to download the Raid Manager manual and software. Wished I had seen the reviews on here first because as of today the product still doesn't work. I chose this bundle because of good reviews on Amazon and Adorama. Do not purchase any LaCie products!! Made the mistake of purchasing the "LaCie 2big Dock Thunderbolt 3 8TB (2X 4TB) Dual-Disk RAID Drive, USB 3.1 (Type C) & USB 3.0, 7200 RPM, Up to 440MB/s Speed, Bundle Rugged USB-C 3.1 2TB External Hard Drive" through Amazon on 05/26/21 and received 06/03/21.
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